Play Smart with 299bt
At 299bt, we believe that gambling is entertainment — and entertainment should never come at the cost of your wellbeing. Our Responsible Gaming programme gives every player in Bangladesh the tools, knowledge, and support needed to stay in control, set healthy limits, and enjoy the platform safely. This page outlines everything available to you.
Your Wellbeing Matters
Gambling should be fun, not stressful. 299bt provides free tools and 24/7 support so you can always maintain healthy boundaries around your play.
Six Tools to Keep You in Control
299bt has built a comprehensive set of responsible gaming tools directly into the platform. Every tool listed below is available free of charge to all registered players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi. No fees, no waiting periods, no questions asked.
Deposit Limits
Set a daily, weekly, or monthly cap on how much BDT you can deposit into your 299bt account. Once your chosen limit is reached, no further deposits are accepted until the limit period resets. Limits can be lowered immediately; increasing a limit takes 7 days to take effect — a deliberate cooling-off design to protect you from impulsive decisions.
Session Time Limits
Decide in advance how long each gaming session should last — whether 30 minutes, 1 hour, or any custom duration. When your session limit is reached, 299bt will display a clear on-screen notification and, if you choose, automatically log you out. Time limits reset daily and can be adjusted from your account settings at any time.
Loss Limits
In addition to deposit limits, 299bt lets you set a maximum loss threshold per day, week, or month. Once your net losses reach the limit you have defined, your account will be temporarily restricted from placing further bets for the remainder of that period. This tool is particularly effective for players who wish to enjoy slots or live casino games with a fixed bankroll ceiling.
Time-Out (Short Break)
If you feel that you need a short break from gambling, the Time-Out feature allows you to suspend your 299bt account for a defined period — from 24 hours up to 6 weeks. During a Time-Out, you cannot log in, place bets, or make deposits. Your account balance and data are preserved. Time-outs can be activated instantly from your account settings or by contacting our support team.
Self-Exclusion
For players who need a longer or permanent break, Self-Exclusion closes your 299bt account for a minimum of 6 months, with options extending to 1 year, 3 years, or permanently. During self-exclusion, your account is fully blocked and cannot be reopened before the period expires. To apply for self-exclusion, contact our 24/7 support team at support@299bt.bio or via live chat.
Reality Check Reminders
Reality Check is a periodic pop-up notification that appears during your gaming session to remind you how long you have been playing and how much you have wagered in that session. The reminder appears at intervals you choose — every 15, 30, or 60 minutes — giving you a regular, neutral moment to decide whether to continue, take a break, or log out.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Many players do not recognise the signs until gambling has already begun to affect their finances, relationships, or mental health. 299bt encourages all players to honestly reflect on the following indicators. If any of these patterns resonate with you, please reach out to our support team or use one of the self-management tools described above.
Chasing Losses
Continuing to gamble in an attempt to win back money you have already lost, often by placing larger bets than originally planned.
Losing Track of Time
Regularly spending more time gambling than intended, or finding that hours pass without awareness during a gaming session.
Neglecting Responsibilities
Skipping work, family commitments, social activities, or daily obligations because of time or money spent on gambling.
Gambling to Cope
Using gambling as a way to escape stress, anxiety, depression, boredom, or difficult life circumstances rather than for entertainment.
Borrowing to Gamble
Taking out loans, borrowing from family or friends, or using money set aside for essential expenses such as rent or food in order to fund gambling.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, partners, or close friends out of embarrassment or fear of judgement.
If you recognise any of these signs in yourself or someone you know, please do not wait. 299bt's support team is available 24/7 and can activate any of the protective tools described on this page — including immediate self-exclusion — within minutes of your request. You can reach us at support@299bt.bio or via live chat on the 299bt platform.
You may also find it helpful to speak with a professional counsellor or support organisation. While 299bt serves the Bangladesh market, international resources such as Gamblers Anonymous provide free peer-support programmes that are accessible online from anywhere in the world, including Dhaka, Chittagong, Sylhet, and all major cities across Bangladesh.
Take a Moment to Check In
The questions on the right are a simple self-reflection exercise used by responsible gaming professionals worldwide. There are no right or wrong answers. Read each question honestly and consider how it applies to your experience with gambling over the past 12 months.
If you answer "yes" to two or more questions, it may indicate that gambling is beginning to have a negative impact on your life. We encourage you to use 299bt's responsible gaming tools or contact our support team to discuss the options available to you.
This is not a diagnostic tool. It is an informal guide to help you reflect on your gambling habits. If you are concerned about your gambling behaviour, please speak with a qualified health professional or counsellor in addition to using the tools available on 299bt.
Self-Reflection Questions
Have you ever spent more money gambling than you originally planned to in a single session?
Have you ever continued gambling in an attempt to win back money you had already lost?
Have you ever borrowed money or sold possessions in order to fund gambling?
Has gambling ever caused you to neglect responsibilities at work, school, or within your family?
Have you ever felt restless, irritable, or anxious when you were unable to gamble?
Have you ever hidden your gambling activity or the amount of money you have spent gambling from people close to you?
Have you ever felt that gambling was your primary way of dealing with stress, loneliness, or difficult emotions?
Have you ever felt that you needed to gamble with larger amounts of money to get the same level of excitement?
How to Activate Responsible Gaming Tools on 299bt
All of 299bt's responsible gaming tools are accessible directly from your account. The process takes less than two minutes. Follow the steps below to set up any of the tools described on this page.
Log In to Your Account
Visit 299bt.bio and log in to your registered player account using your username and password.
Open Account Settings
Navigate to your Account Settings panel, then select the "Responsible Gaming" tab from the menu.
Choose Your Tool
Select the tool you wish to activate — deposit limit, loss limit, session time limit, time-out, or self-exclusion — and enter your chosen values.
Confirm & Save
Confirm your selection. Protective limits (reductions and self-exclusion) take effect immediately. Limit increases apply after a 7-day cooling-off period.
Need help activating a tool? If you would prefer not to navigate the settings yourself, or if you need a self-exclusion applied urgently, contact our support team directly via live chat on the 299bt platform or by emailing support@299bt.bio. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6), and can activate any responsible gaming tool on your behalf within minutes of your request.
Parental Controls & Child Safety
299bt is an adults-only platform and we take the protection of minors with the utmost seriousness. Every account undergoes mandatory age verification — players must be 21 years of age or older to register and play. No exceptions are made.
If you share a device with younger members of your household — children or teenagers — we strongly recommend installing third-party parental control software to prevent accidental or deliberate access to gambling websites. Several free and paid tools are available that allow parents and guardians to block access to specific categories of website, including online gambling, at the device or network router level.
In addition, we recommend keeping your 299bt account credentials — username, password, and any saved payment methods — strictly private and not accessible to minors in your household. Log out of your account fully after each session on any shared device.
Suspect a minor has created a 299bt account? Contact our support team immediately at support@299bt.bio. We will investigate the account, suspend access, and return any deposited funds without delay. Child safety reports are given the highest priority response level.
Keep Your Credentials Private
Never share your 299bt username or password with anyone, including family members. Use a unique, strong password that is not used on any other platform, and enable two-factor authentication if available on your account.
Use Device-Level Controls
Modern Android and iOS devices, as well as home Wi-Fi routers, offer built-in parental control options. These allow you to restrict access to gambling-category websites across all apps and browsers on a device — not just a single browser.
Always Log Out on Shared Devices
After each gaming session on any device that may be accessed by other household members, log out of your 299bt account fully. Do not use the "Remember Me" or auto-login feature on shared devices.
Support Is Always Available
Whether you need to activate a tool, discuss a concern confidentially, or simply want to talk through your options, 299bt's support team and the resources below are always within reach. You are never alone in this.
Live Chat Support
Reach a 299bt support agent instantly via live chat on the platform. Average first response under 5 minutes during Bangladesh peak hours. Available 24/7.
Email Support
Send your responsible gaming request or query to our dedicated support address. All responsible gaming emails are flagged as high priority.
support@299bt.bioSelf-Exclusion Request
To request immediate self-exclusion by email, write "Self-Exclusion Request" in the subject line and include your registered username. We will action your request within one hour.
24/7 Availability
Our responsible gaming support line is available every day of the year — including Eid, public holidays, Victory Day, and Independence Day — Bangladesh Standard Time (UTC+6).
Play Responsibly — Enjoy 299bt at Its Best
Responsible gaming and great entertainment are not opposites. When you play within healthy limits, gambling stays fun. Explore 299bt's full range of games knowing that your safety tools are always one tap away.